Frequently Asked Questions
Everything you need to know about your Aquascutum Active experience.
What is the standard shipping timeframe for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days depending on your location.
How do I return an item that doesn't fit?
We provide a 30-day return policy for all unworn items with original tags attached. Simply access our online portal to generate a return shipping label.
Are the materials used in the Active range sustainable?
Aquascutum Active is committed to performance and planet. Many of our pieces utilize recycled polyester and organic cotton blends to ensure technical excellence with a lower environmental impact.
How should I care for my technical outerwear?
To maintain the water-repellent properties of your garments, we recommend machine washing on a cool, gentle cycle and avoiding fabric softeners. Tumble dry on low to reactivate the DWR coating.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's real-time tracking page.